Preamble
This training is aimed at anyone wishing to master the profession of telephony, multimedia or household appliance sales consultant. No diploma or specific experience is required to follow this course. No experience is required.
The CQP can be obtained from a continuing education course or as part of a validation of acquired experience (VAE).
Prerequisites
This training is aimed at anyone wishing to deepen their current knowledge of sales trades. No diploma is required, though a minimum of 2 year experience is desirable.
Goals
- Managing customer relations
- Monitor the stocks
- Read and understand sales indicators
Programme
Welcoming and guiding customers in shop
Sell products and services adapted to the needs of customers in telephony / household appliances / multimedia
Advising customers technically on the products (telephony / household appliances / multimedia) and services offered by the company
Ensuring the good condition of the department or shop
Handle customer returns and complaints
Participate in the sales dynamic
Monitor stock levels- Conducting product inventories
Depending on their experience, everyone can prepare for the CQP at their own pace and have their know-how recognised.
Mobilised Methods
- Virtual classes
- On-site training
- Video learning
- Face-to-face
- Individual coaching
Modality Assessment
This training includes a candidate’s booklet at the beginning of the course in order to validate the knowledge allowing him/her to enter the training.
A final jury validates the obtaining of the CQP.
Duration
10 days
Success rate
92%
Our 2021 success rate for certification as a CQP.
Terms and Access Delays
Our exclusively in-company courses are organised and planned on request for groups of at least 5 people.
Pricing
Start from
2450€ per person
For more information on the rates for this training, please contact us.
Disability Accessibility
This training is accessible for any person with disabilities.
See our conditions of handicap accessibility.
